Returns, reprints and refunds
For keepsake prints ordered on Diaper Reveal. In short: if something is wrong with your order, tell us within 30 days and we put it right with a free reprint or a full refund.
Last updated 24 October 2026
Made just for you
Every keepsake (mug, T-shirt, poster or card) is printed to order with your own picture, names and date. Because it is personalised and made only for you, we can't take returns or exchanges if you change your mind, or for a T-shirt size you picked. This doesn't affect your statutory rights.
Damaged, faulty, misprinted or wrong item
If your order arrives damaged, faulty, badly printed, or with the wrong item or the wrong number of items, write to hello@diaperreveal.com (or just reply to your receipt) within 30 days of receiving it. Please include:
• your order number (it is in your receipt),
• a few words about what is wrong,
• clear photos of the item and of its packaging.
We pass it to the print company. Once their quality team confirms the problem, we send you a new one, printed and delivered free. If a replacement doesn't work for you (for example, you can't wait for it), tell us and we refund you in full instead, back to the card or PayPal account you paid with.
What isn't covered
Things that come from the design itself rather than the printing: a typo in the name or date you typed, or a picture that looked soft or blurry in the preview (the film is phone-video quality). Small colour differences from your screen are normal in printing and aren't a fault. Not sure? Write to us anyway and we'll look.
Parcel hasn't arrived
The expected delivery time is shown with the price before you pay. If your parcel still hasn't arrived, write to hello@diaperreveal.com with your order number within 30 days of the estimated delivery date. If the print company confirms it was lost on the way, we send a replacement free.
Parcel sent back
If a parcel goes back to the sender because the address was incomplete or wrong, it was refused, or it wasn't collected, the print company doesn't cover it, so sending it again needs a new order. Write to us within 30 days of the estimated delivery date: for parcels that weren't collected, the print company can sometimes refund the product price of the new order so that only the delivery is paid again, and we'll tell you if yours qualifies.
If your order can't be placed
Your payment is taken first, then the order goes to the print company. If the print company can't take it, you are refunded in full automatically and we email you. A refund can take a few days to show on your statement.
Who prints your order
Your keepsake is printed and shipped by our print partner (Gelato, or Printful for some addresses), whichever can deliver it to your address for less. This policy follows their quality and delivery guarantees, so the windows above are the same wherever you are. You always deal with us: write to hello@diaperreveal.com and we sort it out with them.